“He who asks questions cannot avoid the answers” Cameroonian proverb
So I just recently ruminated on how our individual success can be measured by “Being grateful”. (And I even threw in a Biblical reference for good measure!) However, an old saying also states, “If you do what you have always done… you will get what you’ve always gotten!”
Continue reading Seven Tough “Taking Stock” Questions
I seldom quote the Bible in business. (Even though virtually all Bible principles can help us find business success. Don’t get me started…)
However, maybe the recipe to FEEL successful in business (and life) is based on four little words found at the end of Colossians 3: 16: “And show yourselves thankful.”
Continue reading Do you appreciate the potential you have?
The late, brilliant write Stephen R. Covey stated, “It’s incredibly easy to get caught up in the thick of thin things.” So true in all areas of life- we get “bogged down” in trivial matters, negative emotions and toxic relationships. But this is a business website specifically focused on helping companies providing residential services. So now with great trepidation I’m gonna say…
Continue reading The balancing act of business (and life)
Yep! it is ME! Steve Toburen! And what makes me qualified to tell YOU how to run YOUR residential services business! NOTHING (After all I know little about the technical side of the service you provide and yes, in fact it would bore me to hear about it- check out my previous blog post if you doubt me!) and yet… I can transform your company with my Service Engineering concepts!
Whoa! THAT is a big brag! Can I back it up? Yes.
Continue reading So WHO is this yo-yo!
Yes, I know you started your HVAC, lawn care, carpet cleaning, plumbing, ya-da, ya-da you insert the residential business because you knew how to do the work. And yet guess what- it doesn’t matter what you DO. (I know this may be shocking, even offensive heresy!) But bear with me…
Continue reading Don’t bore me with WHAT you do!
So what is a “Customer Cheerleader”?
Simply stated a Cheerleader is an “unpaid salesperson” for your company. These clients LOVE your service, employees, company and yes- YOU so much that they passionately promote (and push!) your services to their friends, neighbors and associates.
Continue reading It’s all about “Cheerleaders”!